- At Royal Caftan, we are committed to delivering your beautiful Moroccan kaftans safely and promptly to your doorstep. Here’s everything you need to know about our shipping policies:
1. Shipping Destinations
We ship worldwide, bringing the elegance of Moroccan kaftans to customers everywhere.
2. Processing Time
Orders are processed within 1-3 business days after payment confirmation.
Custom or handmade items may require additional processing time (up to 7 days).
3. Shipping Methods & Delivery Time
Standard Shipping: 7-14 business days (depending on destination)
Express Shipping: 3-7 business days (available for select locations)
Tracking numbers will be provided once your order is shipped.
4. Shipping Costs
Shipping fees are calculated based on destination, package weight, and chosen shipping method. Exact costs will be displayed at checkout before you confirm your order.
5. Customs & Import Taxes
International orders may be subject to customs duties, taxes, and fees imposed by your country. These charges are the buyer’s responsibility.
6. Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your package’s journey.
7. Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us immediately at support@ma4roc.com so we can assist you with a replacement or refund.
8. Changes to Shipping Policy
Royal Caftan reserves the right to update this shipping policy at any time. We encourage you to review this page periodically for any changes.
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